Accessibility Policy

Effective Date: May 12, 2025
Last Updated: May 12, 2025

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At Songhees Tours, we are committed to creating a welcoming and inclusive experience for all guests. As an Indigenous-led business rooted in Lək̓ʷəŋən teachings of respect, relational accountability, and belonging, we believe accessibility is a reflection of both legal responsibility and cultural values.

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1. Our Commitment

We strive to provide equal access to all guests—regardless of ability—by identifying and removing barriers wherever possible. We continue to learn and adapt our practices in alignment with:

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• The Accessible Canada Act

• The BC Accessibility Act

• Guidance from Chief & Council, Elders, community members, and guests with lived experience

 

2. Accessible Tour Options

We offer and continuously improve the following options:
 

Walking Tours

• Wheelchair-accessible routes

• Rest points throughout the tour

• Ability to use customer-provided microphones or hearing assistance devices for ease of hearing

• Printed materials available on request

• Tours paced to suit diverse mobility levels
   

Canoe Tours

• Canoes require basic mobility to enter/exit with assistance

• Guests with limited mobility are encouraged to contact us in advance—we can discuss suitability or adapt a custom experience
   

Custom Experiences

We design group and private tours for schools, Elders, and guests with accessibility requirements. These may include:

• Shorter or seated experiences

• Alternative transportation options

• Visual or tactile materials

• Adapted content or storytelling formats

 

3. Service Animals and Support Persons

• Service animals are welcome on all outdoor tours

• Support persons are welcome to accompany guests at no additional charge (please let us know in advance so we can plan accordingly)

 

4. Booking and Communication Accessibility

• We accept bookings by phone, email, or through our accessible website.

• We use plain language in our materials and tour descriptions

• We offer support in booking or preparing for your visit

• Information about accessibility is available on our FAQ and tour pages

 

5. Feedback and Continuous Improvement

We welcome guest feedback on accessibility and inclusion. If you experience a barrier during your visit or have a suggestion, please let us know. We are committed to listening, learning, and improving.

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How to provide feedback:

• Email: info@songheestours.com

• Social Media: direct message on our Instagram (@songhees_tours) or Facebook (Songhees Tours)

 

6. Training and Cultural Alignment

All staff and guides are trained in:

• Cultural safety and trauma-informed practice

• Accessibility awareness and inclusive communication

• Adapting experiences for guests with various needs

 

7. Contact for Accessibility Support

If you have accessibility needs, questions, or would like to discuss options before booking, please contact:

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Songhees Tours

Email: messages@songheestours.com

Phone: +1 (778) 584 4748
Address: 812 Wharf St., Victoria, BC V8W 1T3

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This policy is reviewed regularly and updated as needed to reflect legal and operational changes.