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Privacy Policy

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Effective Date: May 12, 2025
Last Updated: May 12, 2025


Songhees Tours, owned and operated by Songhees Development Corporation, is committed to protecting the privacy and personal information of our guests, clients, and partners. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with Canadian law.

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1. What Information We Collect

We may collect the following types of personal information when you interact with us:

  • Contact information: name, email, phone number

  • Booking details: tour type, date, group size, accessibility needs

  • Payment details: billing name and address (processed securely via third-party providers)

  • Feedback and communication: emails, reviews, or comments you submit

  • Optional info: dietary preferences (for custom tours), mobility requirements, or preferred pronouns

We do not knowingly collect personal information from minors without parental or guardian consent.

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2. How We Use Your Information

We use your personal information for purposes such as:

  • Booking and confirming your tour

  • Responding to inquiries or customer service requests

  • Providing accessibility or safety accommodations

  • Processing payments securely

  • Sending booking confirmations, updates, or follow-up communication

  • Improving our services and website experience

  • With your consent, occasional updates or newsletters (opt-in only)

 

3. Consent

By booking a tour, submitting a form, or communicating with us, you consent to the collection and use of your personal information as outlined here. You can withdraw your consent at any time by contacting us at the details provided below.

 

4. How We Store and Protect Your Data

Your personal information is stored securely and only accessible to authorized team members. We take reasonable precautions to protect your data from loss, theft, misuse, and unauthorized access.

We use encrypted payment platforms and secure third-party booking systems that comply with PCI and PIPEDA standards.

 

5. When We Share Your Information

We do not sell, rent, or trade your personal information.
We may share limited data with:

  • Trusted third-party service providers (e.g., booking platforms, payment processors)

  • Legal authorities if required to comply with applicable laws

Any third party we work with is contractually required to protect your data and use it only for the services provided to Songhees Tours.

 

6. Your Rights Under Canadian Privacy Law

You have the right to:

  • Access your personal data

  • Request corrections to your information

  • Withdraw consent to use your information

  • Request deletion of your data, subject to legal limitations

To request access or make changes, contact us directly at the details below.

 

7. Cookies & Website Tracking

Our website may use cookies or tracking tools to understand general user behaviour and improve your browsing experience. No personally identifiable information is collected through cookies unless explicitly provided by you.

You can disable cookies in your browser settings at any time.

 

8. Contact Us

If you have questions, want to access your data, or have a concern about your privacy, please contact:

Songhees Tours
Email: messages@songheestours.com

Phone: +1 (778) 584 4748
Address: 1100 Admirals Rd, Victoria, BC V9A 2P6

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This policy is reviewed regularly and updated as needed to reflect legal and operational changes.

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